BOUTIQUE POLICIES // FAQ
This is important information for our clients in order to become familiar with our policies and procedures at the boutique. Please read through these frequently asked questions so you feel confidently informed when coming to your appointment.
Our boutique is for adults only. Children under the age of 13 are not permitted. Clients under 18 must have a guardian present in order to receive a service.
Pets are not allowed. Service dogs are allowed to assist the disabled due to federal and state law.
As licensed professionals, it is part of our job to prevent the spread of communicable diseases. Should anyone of our staff members become sick, all appointments will be rescheduled until they are no longer contagious or are well enough to come back to work. For the safety of all, we ask that clients who are ill stay home. Late cancellation fees will be waived for clients who are ill.
We require all clients to fill out and sign a consent form for all services. You will only have to fill it out once and it will remain on file with us indefinitely. These forms are required to be kept on file by the company we have purchased liability insurance from and are for the protection of all parties. If you haven't filled one out or are a new client, please give yourself an extra 10 minutes to fill it out before your appointment.
We often send out updates and offers via MailChimp. We find that some e-mail servers filter them into Spam or Promotions folders – keep an eye out for these e-mails because important information and promotions are sent out this way!
cancellation // no show // late arrival
Same Day Cancellation: A charge of 100% of the service price will be applied to the client’s credit card on file when cancelling the day of an appointment. If a credit card is declined or not on file, a same day invoice will be generated via Paypal and sent to the client's email address.
No-Show: A charge of 100% of the service price will be applied to the client’s credit card on file when failing to arrive to a scheduled appointment. If a credit card is declined or not on file, a same day invoice will be generated via Paypal and sent to the client's email address.
Late Arrival: Out of respect and courtesy, we ask that all clients arrive on time to their scheduled appointment. We take our commitment to being ready for each client when they are scheduled very seriously. If a client arrives significantly late (over 15-20 minutes), their treatment time will be reduced to avoid running over into another client's booked time. We appreciate all of your cooperation and respect regarding this.
f // a // q
I can't find any openings online or any that work with my schedule! Please e-mail or text on our business line (401-585-8700), or Rebel Reef line (781-333-7667) and we will inform you of our current openings.
I would like to buy CBD products, do I need an appointment? We lock the door when we’re with clients so their session is quiet and uninterrupted. If you would like to purchase CBD products in our boutique, please call ahead to make an appointment for same day shopping. We also offer local RI deliveries for all of our Rebel Reef products. Please click here for more details.
Where can I purchase a Gift Certificate for your services? Right here!
Do you accept walk-ins for services or product purchases? We do not. All services are performed by appointment only. For product sales please call ahead to arrange a time or purchase your products online here!
Do you travel to clients' homes or businesses to perform services? We do not. Our liability insurance only covers the client and therapist when services are performed at our boutique location.
I’m in the building but can’t find you! Can I call you for directions to your suite? We are often not available to answer phone calls during boutique hours because we are with clients back-to-back. You can find step-by-step directions to our boutique by clicking the link >>> here.
What is the best way to get in touch with you? We can get back to you quickest through text message or e-mail (email@example.com or firstname.lastname@example.org). You are more than welcome to call or message us, but we usually only check voicemails and e-mails once or twice a day. Messaging us on Facebook is not a good option, being that sometimes the apps are faulty and do not notify us if we get a direct message.